CUSTOMIZATION is very much necessary in ERP implementation but not in the way the user wants. User must customize their policies only as per ERP practices. ERP implementation is the opportunity to get aligned with world-class practices. and one should to change those practices to suit current practices.
Customization of ERP creates multiple problems like huge costs of customization. threat of becoming obsolete either because new versions of ERP cannot be directly appended or due to the fact that support from vendor may not be available all the time risk of random bugs due to non-testing coding. etc. Against all these, the most of the time the organization gets benefits of customization n terms of avoiding change management.
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