Smart IVR

Our cloud-based interactive voice response system lets your route calls to the right department, executive or office. Your company saves time on manual forwarding and gains trust because you’re always available and accurate.

Powerful Cloud-Based IVR Build to Meet The Needs of Diverse Businesses

Mobile app
Through a pop-up, get the history and profile of the person calling you. Listen to recordings and build your sales funnel – straight from your mobile.

Multi-Agent Access
Divides responsibilities and allows your executives to access their call logs while you are working on the other project not physically available.

Call Recording
Each and every call you make or receive is recorded. This makes monitoring the quality of your customer support or analyzing calls from customers and prospects as easy as pushing a button.

Unified Management
Add or delete forwarding numbers, access logs and recordings, listen to voicemails and modify your call settings controlled by a single panel.

Notifications
You can choose to get email alerts for calls that went unanswered or even for new voicemails.

CRM Integration
It’s ability to integrate seamlessly with your existing CRM, such as FreshDesk, Salesforce and Zendesk, ensures that your records are always up-to-date.

Whitelisting API
This feature lets you contact NDNC numbers legally. The API keeps you safe from legal hassles of accidentally calling on these numbers by seeking consent through an automated SMS.

Outbound Calling
Every call made via your toll-free number is recorded and synced with your CRM. Listen to past conversations of agents and customers anytime.

SuperConference
Create a virtual meeting room anywhere. Share your phone number and conference PIN with up to 9 other participants and create a secure conference call room no matter where you are. No hassles of patchy internet connectivity.

Sticky Agent
A great feature that gives your repeat callers a personalized customer experience. Repeat callers get forwarded to the same agent who handled their calls earlier. This increases efficiency saves time on the resolution of issues and portrays you as a company that takes its customers seriously.

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